The production halls of the UNITED GRINDING Group are becoming increasingly digitalized. The objectives of the "smart factory" are the elimination of unplanned machine downtime and the optimal use of resources. STUDER, SCHAUDT and MIKROSA tackle the issue together with the United Grinding Group AG (UGG). Specifically, it's about three products:
The Production Monitor is a reliable 24/7 monitoring service. The customer has always and everywhere the overview of his machine park. Running times, non-productive times and disruption times are available in real time. This data allows you to optimize production in terms of utilization and availability, thus supporting the production managers, planners and production staff. What is the goal of the Production Monitor? "Today, a suitable tool is often missing to visualize the utilization of the machine. The Production Monitor offers just that transparency, "explains Daniel Renfer, project manager at STUDER. This practical tool can be displayed on different interfaces, for example on an app or on a web browser. Another advantage: On the Production Monitor the customer can configure the machine park based on his needs. Everything is possible, from detailed information of an individual machine to the complete overview of the entire plant.
Fast support is essential for customers. That's why UGG offers the "Remote Service". This also enables a fast and qualified service during operation of the machine. How does this work? At the push of a button, a ticket is opened and sent in a few steps to STUDER, SCHAUDT or MIKROSA. The completion of the ticket helps to limit the criteria and therefore helps give our service specialists a fast overview of the service case. It goes without saying that all tickets and service cases are documented in a logbook. Direct access to the machine is only possible if explicitly permitted by the customer. If this connection is established, the Conference Centre can communicate, exchange data or directly interface with the machine control. With the Remote Service you get fast, structured and uncomplicated support.
Until recently, it was a time consuming procedure for the customers of STUDER, SCHAUDT and MIKROSA to consult the operating instructions for the necessary maintenance measures. Today, this is done conveniently via the service monitor. This tool displays in a simple diagram the maintenance due date of all connected machines. But that's not all; the operators of STUDER, SCHAUDT and MIKROSA machines receive detailed information about the tools and spare parts needed, including the instructions for each maintenance measure. What is the big advantage for the customer? He receives a structured maintenance planning and this over his entire machine park. Maintenance can thus be planned and carried out on a plant-wide basis.
The many advantages of networking also raise the question of security. With the UNITED GRINDING Remote solution, online access to a machine or plant can be handled quickly and safely. Because:
